Executive Summary

• Information Technology Project Manager and business operations partner for upwards of 120 locations in 11 states with over 10 years of experience.
• Managed field users input for all stages of software development life cycle (SDLC) including requirements gathering, design, functionality, testing, implementation, training and follow up for corporate to field based initiatives.
• Managed and maintained networks, telephony, servers, LANs, workstations and processes for internal customers.
• Productivity & workflow improvement specialist with budget oversight.
• Strong technical communication skills in multi-media, writing, documentation and training.
• Exceptional communicator and customer-focused to serve both internal and external customers.
• Strong leader with proven track record of teamwork, mentoring, coaching and promotion of direct reports.

·         Defined Senior Technology Specialist roll for 120 location area with direct input upon standardization for national rollout and adoption.  Managed remotely a team of eight specialists to ensure technical systems were Standard Operating Procedures (SOP) and Sarbanes-Oxley (SOX) compliant.

·         Successfully led, implemented, managed, and trained the largest technology investment in the company’s history; changing from DOS based Point of Sale system to a proprietary Windows-based system.

·         Managed and implemented the installation of various proprietary software packages and consistently achieved deadlines for cost savings on software licenses.

·         Achieving Presidents Club #1 ranking out of 1500+ locations in 2007 by insuring all technical systems passed strict internal SOX technology audits.

·         Collaborated with multiple departments at the corporate office during various stages of software/hardware, eCommerce, training development and standard operating procedures including planning, testing, and implementation providing specific corporate insight to address field based issues.

·         Audited sales tax, SKU, hardware and software to ensure SOX compliance for all managed locations.

·         Managed an annual budget of up to $200,000 for a fleet of over 500+ computer assets for quarterly equipment refreshes.

·         Saved the company over $15,000 in installation costs by managing the implementation and training for a proprietary self-service fax solution.

·         Saved the company $120,000 annually by performing internal audits with disconnects for cell and landline phones.

·         Orchestrated planning, vendor engagement, workflow assessment, implementation and maintenance for Facilities Management Sites for five Fortune 500 customers.

Managed Technology and Operations departments that serving both internal and external customers.   Provided Technology leadership, training and ongoing support for 16 metro locations within district.